Sizing & Care

SIZING

All rings are in US standard sizes. We are offering complimentary shipping for our Ring Sizer to help you define an accurate size.
For all the 3D Personalized pieces, we highly recommend you order a ring sizer first before ordering as they will be unreturnable. We do offer a complimentary resizing service for these pieces, however, a resizing is not recommended as it may affect the original shape of the ring.

Some of our necklace pieces features an adjustable design. The adjustable portion allows you to wear at full-length e.g. 18 inches, or clasp it to wear it at a shorter length at 16 inches.

Some of our bracelets features an adjustable design. Each bracelet has a section of adjustable chain that allows you to adjust a size between 6" and 7" that fits you.

Simply visit our Return Center to start an exchange, you will get instructions and a Return Label through email. For certain pieces that are not returnable, e.g. 3D Personalized item, we offer a complimentary resizing service for you.

Handle with care, gold is a soft metal that makes it sensitive to scratches and dents.
Take jewelry off before having a bath to avoid causing a film by the soap on your jewelry.
Put on your jewelry last when getting ready, avoid exposing gold to makeup, lotion, perfume, and hairspray.
Take jewelry off before getting into a pool or a spa. Chlorine may damage the gold structure.

Soak your jewelry in a bowl filled with lukewarm water and a few drops of mild detergent. After soaking, use a very soft brush, a soft cloth, and your fingers to rub off dirt buildup.
Avoid using hard brushes and paper towels as they may scratch the gold. You may use a Gold Jewelry Wipe to clean and safely polish your gold piece.
You may send your jewelry back to us for a deeper clean, polish, and inspection every 12 months. It is a complimentary service included in all of our jewelry pieces.