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Sizing & Care

SIZING

Standard Ring Sizes

  • All rings are in US standard sizes. We are offering complimentary shipping for our Ring Sizer to help you define an accurate size.
  • For all the 3D Personalized pieces, we highly recommend you order a ring sizer first before ordering as they will be unreturnable. We do offer a complimentary resizing service for these pieces, however, a resizing is not recommended as it may affect the original shape of the ring.

 

ADJUSTABLE NECKLACES

  •  Some of our necklace pieces features an adjustable design. The adjustable portion allows you to wear at full-length e.g. 18 inches, or clasp it to wear it at a shorter length at 16 inches.

 

ADJUSTABLE BRACELETS

  • Some of our bracelets features an adjustable design. Each bracelet has a section of adjustable chain that allows you to adjust a size between 6" and 7" that fits you. 

 

Uh oh, wrong size?

  •  Simply visit our Return Center to start an exchange, you will get instructions and a Return Label through email. For certain pieces that are not returnable, e.g. 3D Personalized item, we offer a complimentary resizing service for you.

 

CARE

  • Handle with care, gold is a soft metal that makes it sensitive to scratches and dents.
  • Take jewelry off before having a bath to avoid causing a film by the soap on your jewelry.
  • Put on your jewelry last when getting ready, avoid exposing gold to makeup, lotion, perfume, and hairspray.
  • Take jewelry off before getting into a pool or a spa. Chlorine may damage the gold structure.

 

CLEAN

  • Soak your jewelry in a bowl filled with lukewarm water and a few drops of mild detergent. After soaking, use a very soft brush, a soft cloth, and your fingers to rub off dirt buildup.
  • Avoid using hard brushes and paper towels as they may scratch the gold. You may use a Gold Jewelry Wipe to clean and safely polish your gold piece.
  • You may send your jewelry back to us for a deeper clean, polish, and inspection every 12 months. It is a complimentary service included in all of our jewelry pieces.