We offer complimentary shipping to anywhere within the United States. All jewelry items are shipped from our warehouse located in West Lafayette, IN. We can ship to any international destinations. A shipping fee and custom duty may apply depending on the international address.
We cannot ship to P.O. box addresses.

 

PROCESSING TIME

• In-stock items usually ship within 4-5 business days. Made-to-order items usually ship within 3-5 weeks. We will notify you through emails once your order has been shipped.

 

SHIPPING METHODS

USA: 

Standard Shipping (3-4 business days):

• All in-stock and made-to-order orders under $1,000 USD will ship complimentary via the Ground Shipping method.

Express Shipping (1-2 business days):

• All 3D Personalized items, and engagement rings ship via complimentary express delivery service. Each item is uniquely crafted for you and will ship in approximately 3-5 weeks.
• All orders over $1,000 USD ship via complimentary express delivery.

Overnight Delivery:

• All orders over $10,000 USD will ship via complimentary overnight day delivery. 

 

International:

• International orders will ship via the International Express method, it usually takes 1-4 business days.
• International order shipping fees will be calculated at checkout. Any applicable tax, duties, VAT is calculated and collected at checkout.

 

SHIPMENT TRACKING

• Once your item(s) has shipped you will receive a confirmation email where you will find a link to track your order. Simply clicks on the link to view the status of your delivery.

 

SIGNATURE REQUIREMENT

• For security reasons, we require a signature for any order over $500 USD. An adult will be required to be present for such a signature.
• International orders always require a signature upon delivery.

 

GIFT WRAPPING

• Each item will be shipped with our signature packaging which includes a BANA BANA jewelry box tied with a satin ribbon. At checkout, you also have the option to pack your pieces separately, include a gift message, and to exclude the price from the order invoice.

 

INSURED DELIVERY

• All orders are fully insured during shipping.
• If your package gets lost during transit, we will do everything we possibly can to assist you to locate it. We ask our courier to require a signature on all orders over $500 USD. Note that we cannot be responsible for a lost package once the proof of delivery is generated. Therefore, we highly recommend you choosing a delivery address that you trust.

 

MODIFY DELIVERY INFO

• If you need to modify your delivery information, please email us as soon as possible. An order delivery information cannot be modified once the order has already been shipped.