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Shipping & Delivery

We offer complimentary shipping to anywhere within the United States. All jewelry items are shipped from our warehouse located in West Lafayette, IN. We can ship to any international destinations. A shipping fee and custom duty may apply depending on the international address.
We cannot ship to P.O. box addresses.

 

PROCESSING TIME

  • In-stock items usually ship within 2-3 business days. Made-to-order items usually ship within 3-5 weeks. We will notify you through emails once your order has been shipped.

 

SHIPPING METHODS

USA: 

Standard Shipping (3-4 business days):

  • All in-stock and made-to-order orders under $1,000 USD will ship complimentary via the Ground Shipping method.

Express Shipping (1-2 business days):

  • All 3D Personalized items, and engagement rings ship via complimentary express delivery service. Each item is uniquely crafted for you and will ship in approximately 3-5 weeks.
  • All orders over $1,000 USD ship via complimentary express delivery.

Overnight Delivery:

  • All orders over $10,000 USD will ship via complimentary overnight day delivery. 

 

International:

  • International orders will ship via the International Express method, it usually takes 1-4 business days.
  • International order shipping fees will be calculated at checkout. Any applicable tax, duties, VAT is calculated and collected at checkout.

 

SHIPMENT TRACKING

  • Once your item(s) has shipped you will receive a confirmation email where you will find a link to track your order. Simply clicks on the link to view the status of your delivery.

 

SIGNATURE REQUIREMENT

  • For security reasons, we require a signature for any order over $500 USD. An adult will be required to be present for such a signature.
  • International orders always require a signature upon delivery.

 

GIFT WRAPPING

  • Each item will be shipped with our signature packaging which includes a BANA BANA jewelry box tied with a satin ribbon. At checkout, you also have the option to pack your pieces separately, include a gift message, and to exclude the price from the order invoice.

 

INSURED DELIVERY

  • All orders are fully insured during shipping.
  • If your package gets lost during transit, we will do everything we possibly can to assist you to locate it. We ask our courier to require a signature on all orders over $500 USD. Note that we cannot be responsible for a lost package once the proof of delivery is generated. Therefore, we highly recommend you choosing a delivery address that you trust.

 

MODIFY DELIVERY INFO

  • If you need to modify your delivery information, please email us as soon as possible. An order delivery information cannot be modified once the order has already been shipped.