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Returns & Exchanges

Returns & Exchanges

Bana Bana accepts return for eligible pieces within 30 days after receiving your item. Your item must be in the same condition that you received it, unworn or unused, and in its original packaging in order to be eligible for a return or an exchange.

U.S. RETURNS

Jewelry Under $1,000 USD

  • To start a return, simply go to Returns. Bana Bana accepts returns for in-stock as well as made-to-order items. 
  • You may exchange the items within 30 days of delivery with the same designs in different colors or sizes if there are no differences in prices. 
  • Return and exchange shipping is complimentary for US customers. 
  • If your return is accepted, we’ll send you a return shipping label via email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always email us with any return question. 

Jewelry Over $1,000

  • Please email us for return instructions to request a return for items over $1,000 USD jewelry. 
  • Each customer is permitted one return or exchange per style for a piece over $1,000. Any additional purchases for the same style are considered final sales.  
  • You may exchange the items within 30 days of delivery with the same designs in different colors or sizes if there are no differences in prices. 
  • Return or exchange shipping is complimentary for US orders. 

 

Engagement and Wedding

  • Please email us for return instructions to request a return for an engagement or wedding band piece. 
  • Each customer is permitted one return or exchange for an engagement and a wedding piece. Any additional sales will be considered as a final sale. 
  • You may exchange the items within 30 days of delivery with the same designs in different colors or sizes if there are no differences in prices. 
  • Return or exchange shipping is complimentary for US orders. 

 

Exceptions / non-returnable items

Bana Bana accepts returns and exchanges of most of our pieces except for the following items:
  • 3D Personalized items - each 3D Personalized piece is exclusively designed, modeled and personalized for you, we are not able to accept returns or exchanges of these pieces. We offer complimentary resizing service for these items. Please refer to the Life Time Care page.
  • Engraved items - at this point, we are not able to accept returns or exchanges of items that have been engraved of your customized message. 
  • Final Sale items - any items marked as final sale. This is stated on the product details page, at check out and on your order confirmation. 
  • Gift Cards - We are not able to accept return of a gift card order at this time. 
  • Ring Sizer - We are not able to accept return of a ring sizer purchase. 


International Returns

International returns are accepted within 30 days. We are not able to cover international return shipping at this time. Please email us. Detailed instructions will be sent to you. Please note that Bana Bana is not able to cover any applicable duties and taxes. Please contact your local authorities to recover such costs.

International Exchanges

We do not currently offer international exchange service at this time.

Gift Returns

Simply head over to our Returns to start a return of a gift. If you do not have your original order number, please email us with the purchaser's name. We will not notify the original purchaser. Gift returns can only be refunded to store credit for the original amount.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Refunds take approximately 10-15 business days to be processed by our team.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, typically 2-10 business days depends on the form of payment.